Zero2Ten are very proud to announce that following their successful Microsoft Dynamics CRM implementation, one of our favourite customers Victrex PLC has been chosen by Microsoft to receive the 2014 Industry Excellence: Manufacturing Award at the Microsoft Dynamics Customer Excellence Awards.
The Customer Excellence Awards recognize, honor, and celebrate organizations that are achieving outstanding success with their Microsoft solutions.
Victrex won this prestigious award out of a strong finalist list including Nissan, Caterpillar, Toshiba, Pepsi and many more see all the award winners here
A fantastic team achievement by the Victrex team led by James Fleming, Group IT Director, James also won Business Visionary award for the Microsoft Convergence 2014 Europe Customer Excellence Awards.
XRM is simply CRM tailored to suit your organisation.
Let’s start by first explaining the term CRM.
Customer Relationship Management, traditionally known to be used by sales, marketing and customer service teams to manage traditional customer and prospect relationships.
So why create a new name?
The reason is that your organisation might need to manage other non-traditional relationships anything from manufactured products, exhibitor records, permits, contracts etc. etc. XRM, X (any value or name) Relationship Management is sometimes called eXtended Relationship Management so no matter what your business processes are or what industry you work in or who your customers are CRM can be tailored to your needs.
Please watch this fun video which will highlight how CRM can be tailored to any of your organisation’s needs.
If you thought CRM wasn’t for you Think Again talk to us today and discover how other organisations are utilising Microsoft Dynamics CRM